How to communicate through verbal and nonverbal

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This is 3 parts a total of 13 questions, please label as part I, II, & III.

  1. Read the essay on p.87 and respond to the questions. Give specific examples to support your answer.
  2. What are the main ways you form a perception of others?
  3. Give two specific examples of how managing perceptions contributes to responsible communication.
  4. Analyze each statement listed on p.118 and determine if the conclusion is based on reasonable inference or if the inference is questionable.
  5. Analyze the situation in the paragraph on p.119. What kinds of listening is the intern trying to do? What kinds of listening obstacles does he face?

Part II

  1. Consider the Calvin Klein case description on p.146, item 1. Was this a good idea for Calvin Klein to break a code? Does breaking codes usually constitute a violation of ethics? Why or why not?
  2. Think about a co-culture to which you belong. Can you identify the argot and code for that co-culture? Do you switch the code when a new person enters the group?
  3. Think about the objects you own and answer the questions listed on p.176, items 1-2.
  4. Consider the nonverbal behaviors listed on p.177, item 1. When and where might you use these nonverbal messages? How might these definitions be influenced by culture?

Part III

  1. People communicate differently in different relationships. Suppose that you loan your car to a roommate to go shopping. While the roommate is at the mall, your car is stolen. Tell each of the following people about your problem. A police officer. An insurance agent. Your spouse or best friend. How would the conversation with each person vary? To whom would you disclose the most information? The least? Why?
  2. Identify your own preferred style of conflict management. What are its advantages and disadvantages? Can you think of situations in which it might be best to use one style rather than the other?
  3. Compose a “Family Fighting Inventory” by making note of the amount of fighting in your family, the topics most often fought about, and topics that should never have been argued about in the first place. What communication patterns have you come to expect? In what ways are they constructive/destructive? How might you change your approach to conflict?
  4. Consider ways in which you could make meetings work across culturally diverse groups (see the URL What are some of the behaviors you might value and expect of others? What are some ways to be an effective leader even when those expectations are not met?

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