Building Shared Services at RR Communications

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Review the Building Shared Services at RR Communications mini case. In a two to three page APA paper (excluding title and reference pages), address the following:

  • Describe the advantages of a single customer service center for RR Communications.
  • Devise an implementation strategy that would guarantee the support of the divisional presidents for the shared customer service center.
  • Explain whether or not it is possible to achieve an enterprise vision with a decentralized IT function.
  • Describe the various business and IT problems that can be caused by lack of common information and an enterprise IM strategy.
  • Discuss the governance mechanisms that need to be put in place to ensure common customer data and a shared customer service center. What metrics might be useful?

The Building Shared Services at RR Communications paper

  • Must be two to three double-spaced pages in length (not including title and references pages), in 12 point font, and formatted according to APA style as outlined in the Ashford Writing Center (Links to an external site.)Links to an external site..
  • Must include a separate title page with the following:
    • Title of paper
    • Student’s name
    • Course name and number
    • Instructor’s name
    • Date submitted
  • Must use at least two scholarly sources in addition to the course text.
  • Must document all sources in APA style as outlined in the Ashford Writing Center.
  • Must include a separate references page that is formatted according to APA style as outlined in the Ashford Writing Center.

Carefully review the Grading Rubric (Links to an external site.)Links to an external site. for the criteria that will be used to evaluate your assignment.

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