advanced marketing unit 3 case study

Evaluate the case study that is attache and respond to each of the questions below using both theory and practical managerial thinking as well as supporting
research.
Option 1: Microsoft (pp. 94–95)
1. Evaluate Microsoft’s product and marketing evolution over the years. What has the company done well, and where did
it falter?
2. Through the application of a political, economic, social, and technological (PEST) analysis, what are the current
environmental factors impacting Microsoft?
3. Who are the top three competitors of Microsoft, and what are their advantages/disadvantages with respect to
satisfying the value proposition of their customers?
4. Evaluate Microsoft’s recent expansions into areas such as search engines and smartphones. Do you think these are
good areas of growth for Microsoft with a focus on customer value, satisfaction, and loyalty?

In formatting your case analysis, do not use the question-and-answer format; instead, use an essay format with
subheadings. Your APA-formatted case study should be a minimum of 500 words in length (not counting the title and
reference pages). You are required to use a minimum of three peer-reviewed, academic sources that are no more than 5
years old (one may be your textbook). All sources used, including the textbook, must be referenced; paraphrased material
must have accompanying in-text citations.